Now Hiring - Supervisor, Inside Sales in Stockton, CA

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.
Quarterly Bonuses/Commission:You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue - directly or indirectly - and should be rewarded by sharing the company profits.
Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more.


HOW WE'RE MAINTAINING A SAFE WORK ENVIRONMENT

These are some of the ways we're maintaining a safe work environment at Simpson Strong-Tie.
Sanitizing: Increased cleaning and disinfecting of facilities
Hand Sanitizer and Wipes: Providing hand sanitizer and wipes throughout our facilities
Face Coverings: Providing face coverings for employees
Limited Guests and Vendors: Limiting guests and vendors to those who are essential only
Extended Sick Pay: Encouraging employees to stay home when sick
Travel: Banning the use of public transportation for business purposes, when possible


BE A MAKER

At Simpson Strong-Tie, there's a common thread connecting the people who work here: the drive to make things better and figure out how to get it done. We call it the Maker mindset. For over 60 years, our employees have fostered a collaborative workplace where people are engaged in creative thinking from the first day on the job onward. No matter what role you're in - from production, to sales, to engineering - you'll contribute to the growth and success of the company by having a Maker mindset.



When you think of the best a family has to offer - support, collaboration and respect - that's what we value. When there's a win, we'll cheer you on. When there's a snag, coworkers step in to help you out. Working on solutions together is just the way we do things here, and that creates an atmosphere that often feels like home.



You'll work alongside talented, passionate, dedicated, humble and genuinely kind people who are all contributing to our shared mission: to provide solutions that help people design and build safer, stronger structures. It's this mission and our strong people-focused values that have made Simpson Strong-Tie a unique place to work - a place where you can connect, create and build your career. We invite you tolearn moreabout our culture and why our employees are our most loyal customers.





YOU

You want to be an important member of a strong team of other makers who take pride in their work and support each other. As an Inside Sales Supervisor, you will be responsible for managing order desk practices and personnel (Customer Service Representatives) to provide optimum service to customers. That's year one. If career growth is important to you, we not only know how to help you with that, it's what we love to do:[please apply online] YOU'LL BE DOING(% of Time)

Lead, motivate and direct employees using effective performance management techniques, including establishing expectations and goals, providing recognition and feedback, and addressing performance problems. Coach, encourage, and develop employees according to their unique interests and strengths. Empower employees to take responsibility for their career and performance. Delegate responsibility and expect accountability and regular feedback. Foster a spirit of teamwork and unity among department members and the organization. Handle employee and customer complaints and grievances. (50%)



Manage the order desk operations team and support business objectives. Interview, select, and train employees per department procedures. Plan and coordinate employee work schedules and approve timecards. Monitor workflow and phone call data to ensure calls are answered in a timely manner. (30%)



Ensure SOX and ISO requirements are met. Also, ensure the accuracy of orders, formulate, and implement corrective actions as necessary. (10%)



Provide timely reports and complete additional tasks as directed by the Customer Service Manager and Branch Manager. (10%)



DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you've got what it takes. Perhaps some of the following would be helpful too:
Bachelor's degree preferred.
3 years of related experience required.
2 years of managing a team preferred.
Communication: Ability to be attentive and listen to others. Ability to effectively present information and respond to questions. Ability to write in a clear, concise, organized and convincing manner for the intended audience.
Customer Focus: ability to quickly and effectively solve customer problems. Ability to understand the overall process of SST including the ordering process, production, inventory control process, field involvement of customer pricing, how products are displayed, and the customer-to-rep relationship.
Personal Effectiveness: Ability to address issues in an open, constructive, professional manner. Ability to lead by example and set standards. Ability to display a positive attitude about the work being done.
Relationship Building: Ability to maintain an open, approachable manner and to treat others with respect.
Teamwork: Ability to building and sustain cooperative working relationships. Ability to recognize strengths and contributions of others. Ability to manage and resolve conflicts in a constructive manner.


TRAVEL REQUIRED

This job requires 5% domestic travel.



WORK STATUS & LOCATION

This full-time, exempt position is located in Stockton, CA



RELOCATION

Relocation is not available for this position.



PAY

$31.06 - $40.38 / Hour



$64600 - $84000 / Annual



In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law.



Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie's drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, marijuana/THC, phencyclidine, and opiates.



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